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Thank you once again for the best Christmas run-up ever – it has been incredible. We never expected that we would overtake last year’s figures, but all records were smashed! Once again, our “world record” for number of parcels sent in one day has been broken several times, which is amazing. Thank you everyone for helping us to achieve that! After tonight’s despatch, there is no possibility of deliveries arriving before Christmas, and even with Special Delivery today, it may still not be possible as Christmas Eve is classed as a Saturday and therefore, the Special Delivery guarantee is for next working day (which is 29th).

As per last year, to enable us to each have an extra day off over the festive season, we have divided the workload between Christmas and New Year, and half the team will pop into the office to process and pack orders on 29th and the other half on 30th December, but the phone lines will be closed, to enable us to concentrate solely on the orders. Normal service resumes on 4th January, and any orders placed which arrive after the last collection of the day on 30th December will be despatched then.

It has been an unprecedented time for everyone this year, with a lot of ups and downs, so we would like to take this opportunity to thank every one of our customers for their ongoing support and valued custom with us during what can only be described as one of the most turbulent years for businesses across the UK.

We are looking forward to taking a break over the holiday period this year, so that we can re-energise and return with even more momentum in 2021! Thank you again for your loyalty, messages, kind words and great feedback. We couldn’t do this without you and we really appreciate your support. The whole team would like to wish you a really happy Christmas and here’s hoping for a fabulous New Year.

Opening hours in more detail:

Wed 23rd Dec – 10am to 2pm, but please do not leave your orders too late or we may not have enough time to despatch them. Please remember that 24th Dec is classed as a Saturday service by Royal Mail, so Special Delivery is not guaranteed for delivery then, the guaranteed date is 29th Dec.
Thu 24th Dec – Office and phone lines closed.
Fri 25th Dec to Mon 28th Dec – Office and phone lines closed.
Tue 29th / Wed 30th – Phone lines closed, but we will pop into the office from time to time, but only to process, pack and despatch parcels.
Thu 31st Dec – Office and phone lines closed.
Fri 1st Jan – Sun 3rd Jan – Office and phone lines closed.
Monday 4th Jan – Office and phone lines re-open as normal.

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