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Here is just a small sample of the e-mails we have had from clients. It is wonderful when clients take the time and trouble to write a thank you note, and we really appreciate receiving them. I have used clients initials rather than their names to protect their identities.

Hi Alison,
Just thought I would let you know that I have received my "Dolphin" yesterday. I gave it to my sister for her birthday present and she was delighted with it, I must say it's really beautiful. Thanks.
Kind regards, M

Dear 'Crystal Lodge',
I just wanted to say thank you for the amazing fast delivery! I only placed my order on Monday and I'm so pleased it arrived quickly as I ordered it for a gift for the weekend. Fantastic service, thank you! E

Dear Alison,
i just wanted to say thank you for the the care you took with my order. My Aunt was so pleased with her beautiful poodle she almost forgot to scold me! She described the way you had shaped the tissue paper into a bow and wrapped her gift so perfectly. Thank you so much for issuing us with the best box you could; I realise now that these things are important regarding authenticity, but for me it just helped to make her gift even more special. Regards, A

Dear Alison
Just to let you know we received the adorable baby panda today and he is perfect! Thank you ever so much. We are hoping to save up for the mother panda now so hopefully I will be placing another order with you very soon.
Again thank you for your excellent communication and customer service. Other companies could learn a lot from the example you set! We only wish it was always this straight forward and friendly when ordering online.
All the best

Good morning Alison.
Order completed. I phoned my sister earlier this morning and you have made her day.
A big thank you to you and your team (the number one detective agency).

I received the beautiful Crystal Paradise Dacali flower yesterday. I am so pleased with it and it looks beautiful in my display cabinet.

Once again, thank you for such fantastic service!!
Kind regards,

Hello Alison
Just received my lovely Cleo brooch. Beautifully packaged and ready-to-wear! I love it so much that if the blue version should become available please contact me with details. Once again thank you so much.
Best regards

Thank you, parcel delivered today! Thanks for the speedy dispatch. J

HI! Just thought I would let you know the foals figurine arrived yesterday lunch time, they're perfect thank you!
Kind regards, J

Hi Alison,
Thank you so much. I really appreciate the speedy service.
Kind regards, J

Good afternoon Alison,
The parcel arrived earlier this afternoon and my sister will be pleased with her purchases. The kingfishers have the WOW factor with their colouration and detail. Once again many thanks for an excellent service.

Dear Alison
Thank you so much indeed for your kindness in writing back to me so promptly, informatively and sensitively. Good luck with your business. Thanks again for your communication. What a nice lady you are!
Kind Regards

Thank you for the information which I found really interesting and for replying so quickly. Kind Regards, A

Thank you for sending out the item so fast. It's beautiful. :D I have bought another one as a present for my aunt. Thanks for your help! A

Thank you very much - it is purely for insurance purposes as wouldn't be able to part with them. You have been a great help. Just to let you know it was F. Hinds who gave me your website for insurance. Thanks again, T

I have ordered from you today and last week. The display stand I ordered is lovely I am delighted with it, thank you. SB

Should have sent this earlier, just wanted to say thank you for being so quick with the service of buying my two dwarfs, the service was excellent. Looking forward to selling/buying from you again in the future. Take care, MB

You might not remember me but I ordered the Young Ballerina from you back in October, well you might be delighted to know that I gave it to my granddaughter in December in Adelaide when I visited them and she is absolutely thrilled with it, the sunshine beams through it in the morning and she loves it. I returned home on Tuesday so I want to thank you once again S

Panda received next day delivery. great service, thank you!! CM

Many thanks for the Swarovski bird bath, which arrived safely. I love it, LN

Just wanted to say a big thank-you, my Mum recieved the snow woman today and she is thrilled with it, so thanks for helping me send my mum a little shiny swarovski hug and putting a big smile on her face :-) Best wishes, E

The cheque arrived today. thank you! It's been a pleasure doing business with you. Many thanks, Best wishes, L

Thanks you very much, Eeyore has arrived safely! Yes I would like the honeypot! My next task is Tigger. You have been a fabulous help. Thank you, GE

Little snowman received in perfect condition. My sister was really pleased with it. Thank you, Regards, J

Thanks for searching this for us. I just made the paypal payment. Looking forward to having the complete collection. Thanks again, BF.

Thank you for being so prompt! K

You’re a star! Many thanks, B

The owl landed this morning. Very many thanks for such prompt service. My mother is thrilled with him. Thank you. K

Many thanks for your reply. Didnt realise that my obsession was so wide spread! Kindest regards, G

Thank you so much for your response. I appreciate it. Sincerely, A

Sister bear arrived in perfect condition, Many thanks LP

Thank you so much for all your help. Apologies for late reply, i managed to leave work early, so haven't had the chance to check my mail! I know my husband will be delighted with the Tiger, and am looking forward to seeing him in the flesh so to speak!! Thanks again, K

Thanks, all received safe and sound. All Fab. AM

I know we spoke this afternoon but I just wanted to say a very big "Thank you" for my beautiful panda mother and her two cubs. They are superb and I am really thrilled to bits with them - the chinese screen shows them off to perfection too. Very many thanks once again. M

Many thanks for the great service – my parcel arrived on Saturday 3rd – less than 24 hours after placing my order. It arrived in perfect order, very securely packed. My husband is now a little anxious that I found a reliable source of retired pieces, but at least he knows where to find birthday and Christmas presents for me! Kind regards, J

Brilliant and thank you for your prompt reply it is much appreciated Look forward to receiving my elephant. Kind regards, D

Service is excellent and I will certainly use you again my mother will love her present Kind regards, D

Just to let you know that my parcel arrived safely this morning - many thanks for prompt service. Regards JK

Many many thanks....look forward to receiving them....!!!!! gosh you are prompt :-) Take care, Kindest of regards. J

Can I commend you on your excellent service you provide, the efficient business you run, both swift, prompt and courteous, all that many are lacking in these days.....I'll recommend you to everyone and hopefully I'll be back Swarovski crystal....can't beat it....!

Thanks again Alison, it really is most appreciated Thank you very much!........take care now won't you....all the very very best for the trading future, may you continue to prosper..... The bestest of most kindest of regards, J

Thank you for your fast service. Look forward to receiving the items. Kind Regards JC

Thanks for your help and very prompt response. Look forward to receiving my Swarovski and hope to use your service again. Thanks once again. AK

Thanks for the speedy delivery. Kind regards, GB

Just to let you know that the parcel arrived this morning safe and sound – many thanks. Kind regards, J

Many many thanks you are sooooo lovely!! Thank you J


I just received your newsletter and noticed that your reference guides have been updated. I have to tell you great work and I love them. I even put them on my Ipad so I have a reference when I go shopping. Thank you and your team for your hard work. C

I really love your guides they are great. They are very user friendly, and thank you again for your retirement lists. D

Thank you for your help and advice Alison, it is so nice when someone takes the time to reply. Many thanks again for your advice. Kind Regards, B

Thank you soooooo much Alison, JH

Just a quick one to say thanks for your help and say book arrived today, Thanks again S

Thank you so much for your prompt reply to my query. Can i just say that the items on your site are all really charming and i had a very difficult time trying to decide which one to buy for my mum, who would love them all as she is such a massive Swarovski fan! Many thanks again for your efficient service, R x

Pierrot arrived today. Many thanks for the quick despatch. I have the other two in the set but had broken that one so needed to replace it. If I need anything else I will know where to come. Regards T

Thank you so much Alison, you're a treasure! Regards J

Thank you so much for your very comprehensive reply - I am very grateful. I hadn't ever thought about selling my collection until I read something when I was doing some research, which prompted me to ask the question!! I thank you very much indeed for all your help. Kind regards, JW

That's great news thank you very much indeed! I've just completed the purchase through PayPal and hopefully the notification will be with you on your return to the office. Once again thanks ever so much for your help, I really appreciate it and as soon as I'm ready to purchase the orange panther I'll be in contact. Enjoy the rest of the weekend, Lets hope the weather perks up at sometime soon! Regards, S

Thank you very much, dear Alison! It is pleasure to deal with you and I am sure it is not the last time I order. Kind regards! E

We love Gracy the squirrel! Many thanks & regards, S

Thank you so much for kindly forwarding to me the valuation and photographs of the broken Swarovski pieces for my insurance company and I have duly forwarded this to them. I hope that this will suffice! Many thanks, Kind regards, EH

Thank you for sending the item so quickly! Received this morning. Sincere thanks as I have tried to source this item for the past 2 years. Kind regards, T

Thank you that is first class service. I have added your web site to my favourites list so I can have a good look when I am not quite so busy. Thanks again, AL

Many thanks, received the parcel this morning. Nice to have such a prompt and personal service. A

A quick note to let you know the Angel arrived swiftly, safely and securely packaged! She is just beautiful but, I've now got to wait patiently until December before she can be displayed! With many thanks to you all. L

This is just to let you know that our insurers settled the claim on my broken Swarovski very promptly so I would like to thank you very much for your assistance. Kind regards, EH

Thank you again for your Kindness and professional manner, I’ll let you know when the stand arrives, GG

The Swarovski angel has arrived safely and exactly on time. My wife is absolutely thrilled with it. Thank you for a top class item and first class service. AL

Thank you very much for your help in finding this piece for me. H


Zodiac horse arrived safely. Thank you. No doubt we will continue our relationship in the future. Regards, L

Thank you so much for all your fantastic help! H

I received the parcel today. All is perfect. Thank you very much. MC

Thank you so much for the information and fast response. It was very kind of you and so appreciated! With warmest regards, J

Thanks for the note and even more for the timely arrival of the piece. It was here this morning and is lovely. I'll keep an eye on your website. Great service! Best regards, L

Brilliant, many thanks for your email. Look forward to receiving the elephant very soon. V

Thank you for the prompt response, I look forward to receiving my parcel. Regards, L

Alison you are a gem!!! Thanks very much, I really do appreciate it :) You have been a great help. Fond regards, C

Thank you for the infomation. Just to let you know the 'Unicorn' arrived this morning in safe condition. Thank you very much for the very prompt service. I'm sure my wife will enjoy it as a birthday present. Regards, L

hi just to say big thank you pin has just arrived perfect . R

Thank you so much for your advice. It has been most helpful Kind regards, K

Thanks for the little lamb which arrived safely this morning, P

The Pandas are beautiful. J and I are so pleased and cannot wait for the cubs! Very best regards, R

Thank you for your lightning fast response. It's always nice and reassuring when dealing with someone new. Kind regards, P

Thank you so much for all your help, you have been most kind.

I wish to compliment you on your wonderful website. I have accessed it continually over the last 4 days and have managed it identify and correctly name all of my Swarovski collection. Your website is a truly wonderful research facility and the photos make identifying each item very easy especially when dimensions of paperweights and chatons are given. Regards HG

Your site has been a truly wonderful reference tool, so once again thank you to all those who put it together and those who maintain it. Please pass on my compliments to the relevant people.

Hello, Thank you for your kind words and speedy responses,kind regards, T

He has just arrived and is stunning. I cannot wait to give him as a 50th birthday present in December. The recipient has been hankering after him for years. Many thanks from a very happy person.

Thank you. I would just like to say how efficient and prompt your service is, it is nice to deal with a good company and one that also does a very good customer service. You have been very helpful. Regards, D

Well ...... what can I say! The bears arrived on Saturday morning - I am delighted with them! Anyway, this is just a big thank you for all your help and for the service you provided. With kind regards, T

Thank you so much for the excellent service JL

Dragon received safe and sound. I’m sure my wife will be thrilled (she is the Swarovski collector in the family) although she may have to wait until Santa delivers it at Christmas. Many thanks & best regards, R

Great service! Really looking forward to giving Gracy a good home. Best wishes, R

Very many thanks for looking after me so well never thought I would get my collection back it’s slow but sure but so good to know that I can get my pieces. Best Wishes, Love M x

Got it late last week and it is lovely! Thank you! JH

A million thanks guess what arrived this morning it’s beautiful! Love & Best Wishes M x

Thank you for your e-mail updates. I can confirm that the petrol wagon arrived today in excellent condition. My train set is once again complete. Thank you for your prompt and efficient service. Regards, I

Just to let you know Gracy has arrived safe and well. She is really beautiful and is now enjoying her new home. Great service ......will definitely buy from you again. Best wishes, R

Soccer Mo has just arrived. It is fantastic. Thank you for an easy, pleasant transaction and prompt service. Thanks again. N

I was very pleased with the goods received and your service. There would be no hesitation in purchasing from you again and I would strongly recommend Crystal Lodge. Regards, MM


Just a quick line to let you know that the Mini Bear has arrived safe and well. Will be in touch again very soon with a new order. Very many thanks. Best Regards, C

Just to let you know the crystal penguin arrived safely today - he's gorgeous! Thanks for speedy delivery. Warm wishes. C

HELLO !!! Thank you so much for the GREAT update - very much appreciated. Happy Holidays! K

Just a quick line to let you know the Snail and Squirrel arrived safely today. Very Many Thanks. C

I spoke to a lovely woman at your company the other day about selling my crystal figurines. She suggested that I send you a list of all of the figurines I have so that you could comment as to whether or not you had any interest. If you have any questions please let me know. I look forward to hearing from you. G

I recieved my sister bear this afternoon what a lovely xmas present for my wife. Hope to do more business with you soon all the best R

Many, many thanks for your excellent service and beautifully packaged items I received from you. They really are lovely pieces and my good lady will be over the moon with them. Once again thank you. Regards, C

Arrived just now. Very well packed and in very good condition. Thank you. Regards, B

The Bear arrived safely today. My wife has it on her Christmas pressie list, so i'm hoping she's going to like it. Regards AB

Thank you for a prompt and efficient service, JM

Received my Swarovski ornament today in perfect condition. Thanks for the friendly service and prompt delivery. L

I've just ordered the mermaid. Thanks very much for the service - excellent! I have received 'eternity' and it's absolutely stunning. Again, thanks very much! NL

So pleased to purchase two tinkerbells to go with the other one i bought of you a couple of years ago. I would love to go on your mailing list for any future tinkerbells that may appear. Many thanks again.

Many thanks for the response and advice, very efficient and very informative. Have a lovely Christmas. Kind Regards P

The swan arrived today – fabulous, andl very efficient. Regards, DP

Thank you very much for your quick confirmation. We'll love him for sure. Kind regards, JH

It has arrived. It is a beautiful piece and I am delighted with it. Many thanks. PK

This is great news - thank you, thank you. That was quick finding these items! You have great detective skills.

Amazing news yes we are still really interested in purchasing him. Just let me know how to pay! Best regards, J

Thank you very much for your e-mail. That is good news, I am really, really pleased. I look forward to hearing from you soon. Thank you again. Best Wishes, JH

Thank you and I have received it, perfect! A

Just a quickie to let you know I have just received Kris. He is really gorgeous. My daughter will love him. Thank you soooooo much again for getting him for me, in time, for her Birthday. With very best wishes J x

Hi again! T hanks for the fantastic service! Take care K

Just to let you know I picked my Large Missy Mo up from the Post Office on Saturday (missed the post Thursday and PO make you wait 24hrs before can go and collect, grrr), but putting that aside I really pleased with her, she is beautiful. Kind regards, V x

My 2000 Christmas Ornament arrived today ,and am really delighted with it. Thanking you once again kind regards MD.

Many thanks – its been great shopping with you, J

Thank you so much. The crystals arrived today and all in good order. My daughter will be thrilled. Thanks again and kind regards K

My Pegasus arrived safe and sound this morning thank you so much I am delighted. Thank you for putting the dragon away for me. Have a lovely day. Best Wishes, Love M x

The SCSLovebirds are beautiful. To see the first trilogy complete is perfect. AM

Thank you. I am so pleased you have this piece as mine was broken only yesterday - small grandson playing with a ball. I was speechless but smiling now! Thanks, L

Just now I received at home figurines Marie & Pierre. They came very well and in perfect health. In short they are magnificent! Thanks for your attention, JS

Its lovely to deal with someone pleasant, helpful, fair and trustworthy for a change and I really enjoy our chats about our shared passion for Swarovski. Its lovely doing business with you and I hope our paths cross again in the not too distant future, kind regards C

Oh my gosh! Thank you so much!!! I am definitely still interested! I have to admit I made a bit of a gasp when I saw your mail come in so you were right on in predicting a little shock from my end! Hehehe! Can you please please please hold them for me, till pay day so I can order. Is that okay Alison? Thanks so much once again, A

Thank you, I've just received my order (grizzly bear cub) and he's gorgeous! Once again a very happy customer. Many thanks, J

Thanks very much for your prompt reply. That's what I call very good customer care. Yours truly, P

I just found your website and it is an amazing resource. Thanks for all the information that you have compiled, JP

Just a line to let you know my purchase arrived this morning, thanks for packing well. Regards, G

I received the precious swarovski babies today. They are perfect & so gorgeous with my others in my display case. THANK YOU SO MUCH. J

Thanks for that. I must say I think you do a remarkable job and your valuation guide is invaluable to us collectors. Thanks once again J

Just to let you know that Tinks arrived safely about 12 this morning and is sitting pride of place with Tinks 2008. Thank you for your prompt service. Kind regards, Y

That's fantastic news....thank u soooo much. Can’t wait to get this piece for my collection. D

Thanks again - star arrived Saturday - thanks for all your help Regards, A

The Swallows have just arrived and look great. Excellent service and in perfect condition. Many thanks yet again! KG

Thank you so much for your response. The information will be very helpful. Once again thank you and have a great day. RP

My two books arrived safe and sound this morning - thank you! Kind regards, S

Thank you very much for the quality of the packing, and for the express shipment. The product is perfect. All the best, M

Thank you for your wonderful service and making my collection complete! I

They have arrived! All perfect and in excellent condition. They are lovely and I am very happy to have the complete set now. Thank you for good management. I'm happy to have found your website to buy discontinued pieces, and especially to you, most importantly for your fabulous work tracking down items for me. I send warm greetings .. thank you very much .. JS

I have recently been updating my records for my Swarovski collection and have found your site extremely useful and informative. The insurance valuation guides were particularly helpful. Thanks for a great site and keep up the good work!! Regards, M

Many thanks Alison, you have been very helpful and I can see why you have such glowing reviews. J&D

I received the graduation set this morning and it is beautiful! Many thanks for the excellent service you provide!

I am extremely impressed with fast friendly email responses, the quickness of delivery, the excellent packaging and the mint condition of the item as you described to me.

I know my daughter is going to love the set when she graduates on 8th July.

Many thanks once again. J

The massive box arrived today which was exciting so we had the pleasure of unwrapping Community earlier on. The crystal is absolutely stunning and in perfect condition so we are delighted.

Yours, S & A

Just to let you know the cats arrived safe and sound today.

Once again thank you very much for your hard work.

Regards G

Dear Alison, thank you so much for the information and pictures regarding my insurance claim for 5 crystal animals and the help you gave me. PG

Thank you so much i have been looking for this for weeks to complete my collection so i am one very happy person at the moment. H

Thanks so much for all your help. I really do appreciate what you have done.

Sincerely, DJ

Thank you, my Soccer Mo arrived today - all safe and sound.

Your customer service has been absolutely superb, I'm sure I shall be back very soon.

Kind Regards LC

Hi Alison,

A very big thank you for all your help, you are doing a fantastic job, keep it up.

Regards PP

Goodness, that was quick, they all arrived this morning!!!! Many thanks for the quick delivery!

Take care, G

Thanks for response to my order again. I thought as I have now received my first item and it was in perfect order I wouldn't mess about, ha ,ha, I would become a member of your site, so here I am. It’s a good site and stuff's easy to find, I like the explanation you get on the variant piece's which up until now has left me confused.

Thanks again, C.

Just to let you know that, the package arrived today and it arrived safe and sound. Its "angelic" believe me...

Best regards and a big hug, D

Morning Alison

Thank you so much for all your help so far - its so rare that people go the extra mile these days, and I just wanted you to know that I totally appreciate all of your assistance!

Once again, thank you so so so much for your help!

Warmest regards E

I have received the candleholder, it is perfect and very beautiful.

Second order received. It's always a pleasure doing business with you.

Kind regards, C

Thank you for the swift and efficient service that you have given me when placing my first order with you. It arrived today, suitably packed.

Thanks so much for your excellent customer service.

Warm regards, T

Hello. I just finished purchasing the ballerina as well as a few items. Thank you again for reserving the piece for me. This is my first time buying from the Crystal Lodge, as well as buying Swarovski online in general, and so far it has been an easy and pleasant one.

Thanks again for everything. JL

Hi Alison

The necklace arrived today and I am really pleased with it. It's even prettier and more delicate that I remembered it from a fleeting glance in a duty free shop in La Palma airport earlier this year. I'd regretted not buying it at the time and when my birthday came round this year and my husband asked what I would like, I thought of the necklace, expecting just to go on the Swarovski site to order it. I didn't realise that they had changed their range and it would be consigned into some sort of black hole!

Thanks once again for all your kindness, detective work and excellent service to get this for me following my original long-shot enquiry - I really do appreciate it and am having a belated birthday glass of wine to celebrate.

Regards A :-)

Dear Alison,

Many thanks for getting the pine cone and boot to me so quickly, I am really delighted with them. They are now in a safe place waiting to decorate the tree!

Thanking you kindly, L


Just wanted to say how impressed I am with your service! As a new customer I didn't know quite what to expect from your company and I must say what a pleasure it has been. Thank you so much for your prompt and friendly service. I only placed my order a couple of days ago, and my parcel arrived today. I am really pleased with my goods, which arrived safe and in perfect condition.

Thanks again. S

Thanks Alison, I wasn’t expecting such a quick response so look forward to receiving the orchid early next week

Best wishes, J

Thanks Alison, it has just been delivered by the postman in a van, superbly packed and just what we wanted.

Another satisfied first time customer!

Best wishes J

Dear Alison,

Thank you so very much for your prompt reply. I will continue to shop at the Crystal Lodge as you offer a fabulous service, the rest of my Crystals look amazing in my cabinet and I look forward to adding my cub to the rest of the collection Friday.

Thank you again and best wishes. Mrs F

Hi Alison,

I received the Panda display screen on Friday and am absolutely thrilled with it. The presentation box is more than I expected and the screen itself is exquisite.

Thanks again CC

Thank you for your email! You have been exceptionally prompt and pleasant and it is a pleasure to deal with you!

I look forward to receiving the package and can't thank you enough for all your help and assistance.

Best wishes for the continued success of your business.

Kindest regards to all at the Crystal Lodge. A

The parcel arrived at 8.30am this morning! Only ordered yesterday! Everything is OK. Thanks for the rapid delivery.

Kind regards G

Just a quick update, to say thank you for all your help. I have just taken delivery of the tiger and he is perfect.

Many thanks and best wishes, N

I just received the three packages. Everything is fantastic. Thank you very much.

Hope to collaborate again in the future

Kind regards MK

Thank you for your super fast message I still can’t believe I finally have a Tinkerbell.

Sincerely L

Brilliant service - many thanks

Just want to drop you a note to say that the ornament arrived safely this morning. It's presently hanging on our Christmas Tree completing the set looking gorgeous! L

I can only praise you for your excellent service! I hadn't bothered to track the parcel last night as I thought I would do it today. However it arrived at 8.00am! So much for parcels not being delivered due to the snow!

The Gorillas are lovely and I am sure our daughter will be even more pleased with them.

Many thanks again for the item and your service, I will recommend you to anyone who needs a recommendation.


Thank you! I have just received it and it's beautiful!

Kind regards C

Thank you! As I said in my telephone call to you this morning, I have now received the 3 pieces of Swarovski crystal and they really are beautiful. I have put them in the cabinet, ever so carefully and, hang the expense, I have left the lights on in the cabinet.

You may rest assured that when funds permit, I will certainly buy from you again. The items were very well packed.

Once again, thank you.

Sincerely J

Many thanks for speedy response. I have just bought the item and look forward to receiving it.

Good website. Now that I have found it I will use it again.

Many thanks CC

Just wanted to thank you for helping me to replace my 2004 snowflake. My original was damaged accidently and I was so upset. My crystal was delivered super quick and it was extremely well packaged.

I wouldn`t hesitate in recommending you.

Thank you so much D

Thank you so much! Please do let me know when/if you get stock and the price of the item.

In the meantime, I have spent much of today looking through your website and it is fantastic! I am so glad to have found it and will be spreading the word!

Thank you, A

Thank you very much for sending me the ballerina so quickly, it is better than I remember.

I definitely will be using your website again and certainly let friends know about you and your wonderful service.

Regards S

Hi Alison and team,

We have just had a royal mail delivery from your good selves, the teddy is as expected in perfect condition, it now takes its place with its new family of 8.

Once again thank you for a great website and products and prices

Regards AS

Once again many thanks for your excellent service.

Best Regards A


I would just like to say what excellent service we have received from yourself, the Gorilla has just arrived in the post, and if we need any further replacements (hopefully not!) or any additional pieces I will certainly be using yourself in the future.

Best Regards AM

This is very good service & customer-friendly!! Thank you very much again.

Best regards, GW


I've never been to U.K. but I have always heard people there go all out of the way to help you.

Keep up the good work!!

With kind regards, V

I am very excited in getting the last piece of the train set as I have been looking for the tank wagon for quite awhile now here in Australia, and thanks to you I can complete the set. I am looking forward to receiving it.

Regards, K

Delighted with the Kangaroo. It arrived yesterday so thanks for a great service.

Regards, K

Hi Alison,

Just to let you know the graduation set arrived safely yesterday. Thank you for finding this item for me.

Kind regards, A

:) :) :) thankyou soooooooooooo much u have made me really happy and mum will be soooo over the moon. Hope ur business does really well. U deserve to.

Kindest regards P

Alison Hi

Many thanks for delivery forecast and kind offer to despatch to an alternative address, fortunately I am usually around on my own when the post comes so if you could keep the address you have for delivery I should be able to magic it away without being seen. As for the “Husband of the Year award” I would be grateful for your supporting nomination as in the past I have nominated myself and not even been on the short list. (only kidding lol)

Thanks again for your help and as my wife is an avid Swarovski collector I am sure we will be talking again, soon.

Cheers C :-)

Dear Alison,

Just to let you know that the sunflower arrived safe and sound, beautiful and I really appreciate all your help.

Many thanks. Best wishes, MS

Just to let you know the Crystals arrived this afternoon. They are Spectacular!!! I can’t wait for Christmas to see all 11 twinkling on our tree. Thank you so much for your help, its much appreciated.

Regards B

Pleasure doing business with you. T

Thank you so much. It is for my wife’s birthday on Tuesday so that is perfect timing.

Regards SH

Hi Alison

Just to say thank you. Elephant, seals and cake all delivered safely fantastic service will be in touch again soon. A I

Many thanks for crystal - arrived today at 11.00am - very efficient service. Thanks again - absolutely delighted to have got them. AM

I am VERY impressed at your response and speed. I will very likely be buying from you again. My wife has gone SWAR MAD. DM

Hi Alison, it has just arrived and i had to contact you to say Thank you so much for finding it for me. Wow I am bowled over it is even more beautiful than I thought, I can’t stop looking at it. Thank you again you are a superstar. Kind Regards,Elaine x

Hi Alison, Thank you very much. I’m very impressed with the service. My wife has just started collecting the “LovLots” series, so I will hopefully be ordering more pieces very soon. Thank you MF

Thanks for the quick delivery. I looked a long time for these boxes. MS

Hi Alison, The package arrived and everything is in perfect shape! My husband says to thank you for such a wonderful wrapping job; he said it was fantastic. By the time I got home from work he had everything unpackaged ready for me to see. WOW, that Panda screen is amazing. It looked nice in the pictures but no where near as nice as it is in person; and the box is almost nice enough to use as a stand. I am very impressed with everything. Thank you so much! MD

Hi Alison, The service that you have provided has been absolutely amazing! Many thanks again, KB

Brooch arrived ok this morning, and have to say how thrilled  I have been with the purchase and also your help & communication, so nice to have the personal touch. I came across your web site totally by chance but so glad I did, and will definitely be using you in the future. Best regards, JP

Alison, Paperweights arrived all OK. Thanks very much for all the trouble you have taken in getting these for me. They look great in my display. I have been after these for about ten years, and I am over the moon that I have got them at last. Thanks once again. Robert.

Hi Alison, Just to let you know, your parcel with the "Panda Screen" and "Crystal Lodge" Newsletters arrived safe and sound. Thank you! I love the panda screen and the newsletters are very informative and well presented. You do have a way with words. Would love to hear you speak in person! Anyway, thanks for your very speedy and excellent service. I certainly am a very happy customer. Best regards, RK

Item arrived this morning. Absolutely delighted! I'd forgotten how delicate and beautiful it is - perfect for graduation this year. Many many thanks for a first class service! Hope to do business with you again, Kind regards, EH
kind regards

Hi Alison, They have arrived! Thank you so much for your care and commitment, its so refreshing that someone does exactly what they say they will do. FANTASTIC service! I hope I have the pleasure of doing business again. Mandy

Hi Alison, Just to let you know I have received Tinkerbell and she is just as stunning as I imagined her to be. Many thanks. Hope to deal with you again, in the future. Take Care AP

Thank you for sending me the newsletter; it arrived today, and once again it is amazing! I don't know where you come up with the ideas. I really enjoy reading your newsletter and can't put it down when it arrives. You really do an amazing job. Hope all is going well with you and with your business. Take care, Marlene

Sorry for the late e-mail, but just to let you know I received the key ring, all ok.  Thanks for the prompt service. JM

Just wanted to say thank you for Pinky Mo - she's great.  I really appreciate all your help. LC

Your web site worked very well and was easy to navigate-nice job!! Thanks again and wishing you all the best - as nice as you are and good to deal with as you are I'm sure you will be an over whelming success!! MM

WOW fast shipping !!! They are both perfect and absolutely beautiful ! So much more beautiful than the pictures.  Thank you so much for holding it for me.  Thank you again -take care  Mary M

Just thought I’d let you know that Royal Mail delivered my parcel this morning – amazing!! Thank you so much for your time and help with getting it to me so promptly. MD

I am very pleased with your service and look forward to contacting you in the future.
Kind regards, CG

Just a quick email to let you know the Kudu arrived safely this morning after my wife had left for work so everything has worked out OK. Thanks again for the excellent service. Best Regards NH

If you treat your other customers/clients just half as well as you have treated me -YOU WILL BE A HUGE SUCCESS!! M, USA

I got my baby panda today and he is lovely.  Thanks you so much for the prompt service and delivery.  I will definitely buy again from you. Regards KH

Amazing you still had them in stock, I knew they existed but every store had no stock. Many Thanks, RL

Just to confirm, my crystal arrived safely this morning. Less than 24hr turn-around, I'm impressed!! and absolutely delighted with the pieces (especially the Cobra stand, which I hadn't seen before) JK

Hi Alison (aka Secret Squirrel)
Thank you so much for getting that Swarovski piece to me in good time for my husbands birthday - and you even gift wrapped it! He was delighted as he thought that I hadn't taken any notice of his heavy hints. The parcel arrived when he was out for the day as arranged with you, and he had no idea that it was there. Thank you once again for your help. We'll be back next time we want more Swarovski. Hope that all goes well for you in this venture.

Hi Alison,
Just to let you know I have JUST received my parcel safe and sound (as we both knew I would). Already unpacked and in the cabinet!!! Thanks once again for all your valued help and hope to do business with you again sometime.
Regards Good Luck, C.C.

MORNING Alison!!!
WOW that's a surprise I am still shaking!!!!!!!!! I will call you later this morning with the payment details! It's my birthday on Monday but this is will be even better than last years. I am so happy!!! THANKYOU!!!!
Speak soon M xx

Hi Alison,
Thank you so much and good luck with the business. I hope it proves to be very successful for you.
Regards and best wishes, S.B.

Dear Alison,
Many thanks for getting back to me so quickly, and thank you so much for all your help,
Kind regards, CT

Just received the items. Spot on!! Can't thank you enough, glad to be one of your first customers and I hope you have many more. I always like to think that people who invest their care and thought into their business deserve to prosper, and that's you!

Hello Alison,
Is it a bird? Is it a plane? No, it was my parcel from you delivered this morning - what a super fast service. I'm sure I'll be using your services in the future and will certainly pass on your details to my (few) friends that also collect Swarovski.
Again many thanks..........C.P.

Hi Alison
I have received it and I am overjoyed. I cannot believe that I have finally got this piece for my collection! Thank you ever so much. Cheers K.A. xx

Hi Alison
Thank you sooo much for all the trouble you have gone to! This is fantastic news! Once again THANK YOU!!!
I can’t wait to see my sister's face when she opens this present!!
Take care, V.J.

Hi Alison
Look forward to receiving your cheque, will let you know when it arrives. It's been very pleasant dealing with you.

Hi Alison
Thank you so much for your help!!
Many Thanks & Best Regards D.L.

Hello Alison.
Oh what wonderful news you don't know how excited I am, my chin has stooped low since the accident with my crystal trust me.
I will pay you as soon as you let me know that is such great news Alison.
Speak soon I will enjoy my tea tonight as I have felt sick inside as you can imagine, Bye for now M xx

Hi Alison
Thank you so much for your very quick reply to my plea for help! The details you gave me should be enough for the insurance co. but if they want more please can I get back to you. I obviously won't be buying until I have the go ahead from the insurance co. but I hope to be back to you again soon. I wish you success with the business.
Regards C

Hi Alison,
Just to let you know I recieved the cheque yesterday.
Thanks again. You must keep in touch and let me know how the business gets on! A.P

Hi Alison
- received the package today and I cannot thank you enough. I am so thrilled to have the complete set now and all are absolute mint. Thanks again, P.W.

Hi Alison, Thank you so much for your help!  Pinky Mo arrived safe and sound this morning.  Am very impressed by your service.  Can't quite believe its all been sorted so quickly.  JL, Jersey

Hi Alison, Just got the pieces and the are beautiful. Thanks, Judy

Hi Alison, I am very very happy to communicate that the package has arrived. The objects are very beautiful. Tomorrow night I will go away for job 8 or 10 days, on my return, I will send you another small list of objects that I have chosen among those that interest me. Many thanks and best regards, B, Italy

Hi Alison, Thank you so much for finding these pieces for me. I have been looking for them forever! A, Surrey

Thanks Alison everything is great, you are so quick and exceed all expectations! T, UK

Hi Alison, Thank you for an excellent, friendly service. I hope you make a huge success of the business - you deserve it for providing such a quick and efficient service! Thanks again and kind regards, A

Hi Alison, Just got the pieces and they are beautiful. Thanks, J, USA

Dear Alison, Thank you for your quick reply...I do not believe in all my years (and I have grand-children!) of being a consumer, that I have ever come across a more pleasant, friendly, and professional person to do business with. As usual. thank you, L, USA

Hello Alison, Just thought I’d let you know that Royal Mail delivered my parcel this morning – amazing!! Thank you so much for your time and help with getting it to me so promptly. Kind regards, M

Hello Alison, Thank you so much for the prompt, very quick shipping of the Swarovski items! Just recieved in mail today! Thank you for your time and cooperation of helping me with these items. All the best to you, RM, USA

Hi Alison, Just wanted to say thank you for Pinky Mo - she's great.  I really appreciate all your help. Kind Regards, LC

Hi Alison, the web site worked very well and was easy to navigate - nice job!! Thanks again and wishing you all the best - as nice as you are and good to deal with as you are I'm sure you will be an over whelming success!! MM, USA
Alison, Just to thank you as Dino turned up yesterday. Thanks for all your help I'm recommending your organisation to anyone who will listen. Best wishes, J, UK

Thank you, Alison!!!!! I just placed my first order with you. Happy happy happy!! Who would think that a piece of crystal ...about an inch can make someone so happy! Thank you so much for finding and reserving it for me. Looking forward to hearing from you soon. LW

Dear Alison, Well done with your first Newsletter!  It was great! N, UK

Oh Alison, it is wonderful!!! As you can tell, my newsletter arrived today. I haven't read the entire thing yet, but what I have read is great, and so are the photographs. Maybe you have too much in one newsletter, you may run out of topics :-) Thank you so much Alison! M, Canada

Alison, Panda screen arrived yesterday (Wed). All O.K. Thanks. I set it up last night behind my 2008 pandas, it looks GREAT. It certainly was a good idea of yours to sell them, the screen makes the pandas look alot better. RJ, Norfolk

Hi Alison, Just wanted to let you know I received the key ring, all ok.  Thanks for the prompt service. JM, Surrey.

Hi Alison, The package arrived and everything is in perfect shape! My husband says to thank you for such a wonderful wrapping job; he said it was fantastic. By the time I got home from work he had everything unpackaged ready for me to see. WOW, that Panda screen is amazing. It looked nice in the pictures but no where near as nice as it is in person; and the box is almost nice enough to use as a stand. I am very impressed with everything. Thank you so much! M, Canada

Alison. Received my copy of the Newsletter, thanks. I thought the 1st edition was great, the items on the bears and the disc paperweights were of particular interest to me. A very good start to a new magazine, RJ, Norfolk

Morning Alison, Just to confirm, my crystal arrived safely this morning. Less than 24hr turn-around, I'm impressed!! I’m absolutely delighted with the pieces (especially the Cobra stand, which I hadn't seen before). No doubt, I'll be in touch again - I'm just delighted to see you up and running. Many thanks, JK

Hi Alison, Parcel with Elephant Paperweight arrived today, All Ok. Thank you very much. Warm Greetings, A, Holland

I received the parcel yesterday. I agree - the pendant is fab!! Thanks very much for your hard work!! Fingers crossed for my next mission! Many Thanks & Best Regards D.L.

Please find enclosed cheque in payment for the candleholder. Thanks for all your effort in finding it for us. I am sure we will do business again. T.P.

Oh my gosh.... THANK YOU SO VERY MUCH for all the information and detailed reply that you sent me.  You have been more than helpful and have gone out of your way to help me.  I truly appreciate it. Thank you very much for everything Alison ...  I am totally blown away by all the help you've given and research that you have done.  You are a gem! H

It has been a pleasure to correspond with you and nice to actually 'talk' to someone who has my sense of humour. Thanks for posting the cheque so quickly I will let you know as soon as it arrives. N.S.

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