Selling Crystal to The Crystal Lodge (London) Ltd
UPDATED JANUARY 2016
Please note we currently hold a very long waiting list system for collections as we have been absolutely inundated with requests from potential sellers! We are not adding to that list right now as it would be unrealistic to do so. We receive, on average, 9 enquiries a week from potential sellers, all of whom we are having to turn away at the moment.
We have very high stock levels, so our priority is selling! We have to be realistic about the amount of stock we hold, and also selective about items we purchase - we need to buy what sells!!
Older items such as annual editions and animals, paperweights, candleholders from the 1980s are far slower to sell at this time as many original collectors are choosing to downsize. Newer collectors are only seeking more newly retired items, which of course, the original collectors do not have in their collections. So, there is a big gap between what we are generally being offered and what our buying clients are looking for.
Please don't make the mistake that some people do. Often we receive e-mails from people who have diligently gone through our website and then send us a list highlighting our attention to those items which are shown as out of stock, expecting that we will jump at the chance to buy them! I'm afraid its not that simple.
Firstly, our stock changes on a daily basis - but more importantly, often there are good reasons for certain items being out of stock - sometimes its as simple as we don't want to keep those items in stock as they don't sell well - in other words, they are the very last items we would wish to buy!!! So, it is a huge waste of a potential seller's time to do this, and while we feel bad pointing it out, we want to save you from alot of unnecessary work/research.
When we are seeking to buy collections again, our system is simple, safe and secure. Simply send us a list of the items you wish to sell by e-mail. We prefer not to receive them by post, unless you give us an e-mail address for our response. We no longer have a fax machine, so please do not attempt to send them to our office number! We need as much information as you can provide – particularly whether you have the original boxes and certificates, and a full description of any damage, however minor, to each piece. This is particularly important for items such as annual editions. Letting us know that a box is particularly scruffy is also a help, or if the foam is missing etc. This will enable us to give you a far more accurate estimate when we make your initial offer. We are very unlikely to purchase unboxed collections, damaged pieces or collections of paperweights or candleholders, etc.
When/what and how we buy
It is very rare that we buy your collection immediately – please do not expect us to do so! There is no first come/first served arrangement when buying collections either. We only offer for your collection when our stock levels require it, and much depends on gaps or potential gaps in our stock as to which collections we choose to make an offer on.
If our stock levels are low, and we need the pieces on your list, we will offer to purchase your entire collection. If, however, our stock levels are high, but there are some items which we need now, we may offer to purchase selected items as we need them and purchase the other items at a later date. Your details are kept for our use only – and will never be passed to anyone else. There may be times when we have many collections on our books, and it may take a while before we can make you an offer. Once again, can we respectfully remind you that just because a piece or pieces are shown as "out of stock" on our website, it doesn't necessarily mean we are seeking to re-stock those items!! Many potential sellers fall into this trap and send us e-mails saying "you haven't got this, this and this, but I have, will you buy it?" Our stock changes on a daily basis and sometimes we don't stock particular items as we don't want them as they are not popular!
We also buy empty Swarovski boxes and sometimes, display items manufactured by Swarovski for use by dealers. Again, send us a list of the items you wish to sell and we will make an offer when the time is right.
Our initial offer
Only at the stage where we contact you with a view to buying items, do we give you a rough idea of what our offer will be – this of course, depends on the crystal being in the exact condition that you have stated. Our offer may have to be adjusted if we find imperfections or that the pieces are not what you thought they were. For example, you may have listed something as mint, but we discover it has some minor damage to it – we would have to adjust our offer accordingly. Similarly, you might list something as, for example, a mouse, but when we inspect it we discover that is, in fact a rare version of mouse – so in that case, subject to condition, our offer would also need to be adjusted, but this time in an upwards direction.
When we make a final offer
Once we have inspected and graded your crystal, we will make our final offer, detailing why we are increasing or decreasing our offer based on what we have discovered. Upon your acceptance we will send you a cheque in full and final settlement. Alternatively, we can arrange a bank transfer.
This is a much better way to sell a collection, than having to list it individually and parcel it up on and as and when basis as you would through a broker, plus we pay you straight away for your items – as we purchase them ourselves, becoming the owners of the piece(s), unlike brokers who match each individual item one at a time, you send them individually (which is much more expensive) and they pay you for each item individually but only after they have sent the item to the buyer and the buyer has accepted the item.
Please be realistic about offers - we can't offer you a price similar to what we sell the item for. We have huge overheads running this business, and there is no guarantee that any of the items that we buy from you will sell quickly, if at all, and all these considerations have to be taken into account. Remember, our insurance valuation shows the sort of price you would have to pay in order to acquire a replacement item in mint condition, in its original packaging, it should not be used as a guide to what you could achieve selling your items.
How to get your crystal to us
We no longer visit your home/premises to check, inspect, collect or offer for your crystal.
Additionally, our insurers do not permit us to have clients attend our premises to drop off or collect crystal for security reasons.
It is your responsibility to post or courier your crystal to us. Special Delivery can be used for parcels of up to 10kg in weight for just over £25. Parcelforce and other couriers are also available, and in some cases they can collect from your home. Don’t forget that by sending all your items together, this is much more cost-effective than paying for each item to go to a broker individually. Courier services are not as expensive as you might think.
Should you decide not to go ahead with the sale once the crystal is with us, then once again, it will be your responsibility to finance the return journey of the crystal to your home. That might sound harsh, but sadly, we have to insist on this, due to time-wasters.
While that does sound like a lot of rules and regulations, the process in reality is simple and straightforward, and we endeavour to buy your collection as quickly as we can, and process the transaction in a friendly and professional manner. As with most things, even the purchasing of crystal collections comes down to supply and demand, so its not an exact science, but by making you aware of the process upfront, and with you providing us with as much information as possible ahead of our initial offer, this should ensure that when the time comes for the collection to change hands, that this is done quickly, efficiently and as painlessly as possible, with no nasty surprises for anyone. We recognise that not everyone “wants” to sell a collection, it may be that for whatever reason, they “have” to sell, and while we would never ask your reason for selling, we recognise that sometimes this can be a difficult and painful time, and therefore we endeavour to deal with each sale as sensitively as possible.