Express an Interest
You only need to use this form if an item is out of stock.
If it is in stock, you can just go ahead and order.
A BRIEF INTRODUCTION TO "EXPRESS AN INTEREST"
Items we do not search for
We only conduct searches for figurines, we no longer search for watches, accessories or jewellery (except the Paradise range), nor can we provide valuations for these products.
Our Policy on "Protoype" pieces
While we have heard about the existence of such things as Black Diamond, Golden Shadow and frosted items such as Missy Mo and Shady/Y2B sheep, plus a frosted Soulmate Panther, various silver crystal items in frosted crystal and some in Golden Shadow, we are not convinced by these "prototypes" and would not be willing to enter any transactions for these items. We have not seen them "in person" ourselves, but they are not documented by Swarovski and therefore we do not wish to handle these items unless and until Swarovski verify their authenticity. Thank you.
Items we have long waiting list for
We have long lists of clients seeking graduation sets in gold and/or rhodium, plus baby boy (aquamarine) and baby girl (rosaline) sets. So, if you do ask us for these pieces, its very unlikely that we will be able to locate them for you. Sorry! We are also unlikely to be able to find the crystalline cake stand - we have several people waiting for this, and not a single lead on likely availability and/or costs. Same with the small crystalline bowl.
How to tell if an item is in/out of stock
If you see an item priced at £0.00, this means we are out of stock of this particular product. However, we keep the item photo/information up on the website for reference and to enable you to "express an interest" in purchasing the item. On receipt of your expression of interest we will start looking for item in question and and we will notify you as soon as we have found it! Similarly, if there is something you would like, but you can't find it on our website, please give us as much information about the item/s and we will do our best to locate it/them for you.
If the item you need is already shown on the website with a price, you don't need to express an interest, you can just add it to your cart, and go through the checkout process.
On the rare occasion where something has sold out, but the price is still shown, the system will, as you attempt to add to your basket, tell you that the item is no longer available at which point you can let us know via express an interest that you would like the item. It also reminds us that we haven't taken off the price of the item which quickly shows its out of stock!
Ordering multiple items
If you more of one item than we have in stock, the cart will reduce to the available number. If you are looking for multiples, it is worth contacting us as we don't always put the full complement of stock into the stock numbers on the website, in order to help us avoid double-selling a product, for example via phone or Ebay and then on the website.
Please remember that our website shows our best prices and such they are non-negotiable, so please do not use the express an interest facility to attempt to "make an offer".
Deposits
Please be realistic about the items that you request via this system. For large or obscure items (that we would have difficulty reselling if you were to change your mind) we now require a deposit, as we have been let down badly by people using Express an Interest, who either ignore the response when we tell them the item is found and available, or they try to negotiate on price, having already agreed a price ahead of us finding the item. We always make it clear that you are not obliged to buy the item, but equally, would grateful if you change your mind, find the item yourself, or no longer require it - for whatever reason - to tell us straightaway so we can stop searching.
Sadly, the introduction of a deposit on larger or rare items means everyone has to suffer because of a few people who are spoiling the system for others. However, it should ensure that people who had no intention of purchasing are weeded out and only the genuine ones will ask for things, leaving us more time to search for the items for those people, and not spending time looking for things for people who just wanted to see if we could find it, but didn't really want it!
PLEASE CHECK THAT YOU HAVE TYPED YOUR E-MAIL ADDRESS CORRECTLY - WE HAVE SEVERAL EXPRESSIONS OF INTERESTS THAT WE CAN'T REPLY TO AS THE E-MAIL ADDRESS IS NOT RECOGNISED!! THANK YOU.
